ChristianaCare is looking for a Radiation Oncology Assistant for our Cecil Campus to prepare patient medical records and scan into the appropriate location in the Electronic Medical Records (EMR), Mosaiq and/or ARIA. The Assistant will schedule patients for consultation, re-evaluations, and follow-up appointments; answer telephones, retrieve messages from the answering line, and triage calls to appropriate person(s); maintain clean waiting rooms; rotate to provide coverage at satellite locations.
High school diploma or equivalent.
Previous experience in an outpatient clinical department is preferred but not required
An equivalent combination of education and experience may be substituted.
DUTIES AND RESPONSIBILITIES:
Retrieves referrals from the fax machine and/or emails; shares scheduling responsibly among all Radiation Oncology Assistants (ROA); scans documents required for Multidisciplinary Clinic (MDC) on rotational basis.
Schedules patients for consultation and/or re-evaluation, following established guidelines for appropriate length of time from referral to first scheduled appointment; schedules patients for follow up based on one-to-one physician assignment; collaborates with Radiation Oncologists or their primary nurse, on patient appointments that fall out of the normal scheduling template; documents patient appointments in the appropriate EMR (Mosaiq or ARIA).
Accurately creates patient medical records prior to patient appointments ensuring patient is not already in the EMR; generates an "alert" in the EMR for patient who have the same first and last names; requests charts from off-site storage as indicated; obtains documents from referring offices and/or the appropriate software applications pertinent to the patient's diagnosis and scans into the appropriate section of the EMR a minimum of three (3) days prior to the patient's appointment.
Checks patients in for scheduled appointments, queuing them into the appropriate EMR (Mosaiq or ARIA), makes copies of their insurance cards; takes an identification photo and uploads into EMR.
Participates in the Event Reporting Committee (ERC) and able to address any concerns brought forward regarding delays in patient chart preparation, missing insurance authorization information, etc. Shares pertinent information from ERC with co-workers, applying corrective action when required.
Checks the "scheduling line" and retrieves call from the Answering Service in the morning upon arrival; checks the scheduling line in the afternoon, and prior to closing for the day; responds to any messages or forwards to the appropriate caregiver. Answers phone lines by the third ring, even if it means placing the current caller on hold while completing another call.
Cross trains to provide back up support for the Access Coordinator, processing insurance authorizations and rotating to the dosimetry huddle to provide updated insurance information in efforts to avoid patient delays
When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States! Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:
Full Medical, Dental, Vision and other insurance benefits
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.