Information Associate Relief Behavioral Health AdventHealth Shawnee Mission

Location Address: 9100 W. 74^th Street, Mission, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
• Providing faith-based, whole person care to Kansas City since 1962 
• Excellent health benefits, an onsite child care center and fitness facility  
• Tuition reimbursement to support continuing education
• Employee Referral Program
• Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Relief, Days

8AM-830PM

Coverage would be 12-hour shifts

You Will Be Responsible For:

I will provide exceptional service and/or care to all patients, customers and team members.

·     Welcome visitors by greeting them in person or by telephone. 

·     Assist patients by responding to requests and obtaining needed services from nurses, physicians, CAs and other team members.

·     Provide information by answering inquiries, relaying calls, providing directions and referring inquiries to nursing and physician staff.

·     Listen attentively and provide information in a way that is respectful and ensures understanding.

·     Address customers by their preferred names.

·     Contribute to the team effort by accomplishing responsibilities as needed.

I will maintain a safe and clean working environment by complying with procedures, rules and regulations, adhering to infection control policies.

·     Maintain department operations by following policies and procedures and reporting needed changes.

·     Maintain department supply inventory by monitoring stock to determine inventory level, anticipate needed supplies, place and expedite supply orders and verify receipt of supplies.

·     Keep department equipment operational by following manufacturer’s instructions and established procedures, notifying appropriate department(s) when there is a need for repair.

·     Conserve department resources by using equipment and supplies as needed to accomplish job.

·     Operate office equipment such as computers, fax machines, phone systems, copy machines scanners and label printers with skill and efficiency.

·     Perform environmental tasks as delegated with minimal supervision.

I will promote teamwork and nurture relationships so as to be seen as a positive member of the healthcare team.

·     Support the goals of the department and adheres to all organizational and departmental policies.

·     Attend all required staff meetings and mandatory training.

·     Communicate clearly and effectively to customers and members of the healthcare team.

·     Answer call lights, telephones and requests for assistance quickly and with a smile and pleasant demeanor.

·     Willingly seek and take on additional responsibilities as assigned within my competency level.

·     Resolve issues and problems as soon as they arise.

I will perform clerical duties to maintain efficient workflow and streamlined patient throughput.

·     Keep patient and hospital information confidential and out of public view. 

·     Establish patient record by gathering appropriate information and completing the patient identification process.

·     Complete the ADT process in Cerner.

·     Copy medical record and obtain test and procedure results when necessary.

·     Arrange appointments for patients as directed by physicians or nursing staff.

·     Maintain ongoing data collection as directed by the department manager.