Position Summary:If you are looking for a rewarding position in a fast-paced environment and love working with people, our Home Care Lead Service Coordinator - Bilingual position might be just for you!
Addus Homecare has been an industry leader in home care for over 40 years! We pride ourselves on delivering the best home and community based services to seniors and in being a premier employer to our employees! This Lead Service Coordinator is responsible for coordinating administrative business and other operational such as, but not limited to, HR, Payroll, A/P, scheduling direct service staff and resolving client issues in conjunction with the Branch Manager. The Lead Service Coordinator will work directly with management, provide leadership, support, training and coverage to front end staff.
Answers phones, document detailed messages and direct all messages to appropriate parties
Ensures chart prep for all new clients, doctor visits, follow ups and preoperative visits are updated
Schedule appointments, accurately and efficiently
Assist in coordination of care- booking/scheduling tests/specialist appointments as needed
Back up for other positions in the front office
Knowledge of opening and closing of the office
Monitor staff for position covered at all times
Notify supervisor of supplies to be ordered
Explain office policies to patients as needed
Reconcile daily activity report, balance day sheet
Process patient authorizations for treatment and consultations
Check all insurance for accuracy, make necessary phone calls
Assist with distribution of incoming faxes. Scan incoming documents into EMR
Serve as a role model for customer service and mentor support staff
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Position Requirements & Competencies:
Bachelor's degree in related field
Strong communication skills and interpersonal skills
Valid driver's license and proof of insurance is required
Excellent Organization and Time-Management skills are required
Excellent Communication and Grammar skills
Computer proficiency -- MS Office and experience with medical software
Able to prioritize workload while remaining flexible
Bilingual - Spanish
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Internal Number: 21-345
About Addus HomeCare
A lot has changed in the more than 40 years since Addus began back in 1979, but our core objective remains the same: providing great care for the elderly, disabled and chronically ill, especially those who are at risk of hospitalization or institutionalization.Addus HomeCare is a leading provider of comprehensive home care and support services. Patient-focused and innovative, we are always looking for top talent - in direct care, skilled care and leadership. Great opportunities await!