Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems.
Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
Documents appropriately within the office’s designated system to ensure regulatory requirements are met.
Schedule and confirm member appointments.
Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
Obtains appropriate medical records and member information to support patient care needs and documents within the EMR accurately and timely.
Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifies the patient of the current status.
Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
Processes member referrals accurately and timely.
Facilitates medical record requests accurately and timely.
Completes special projects or preforms other duties as assigned.
Actively participate in daily team huddles
KNOWLEDGE AND SKILLS REQUIRED:
A flexible and positive attitude
A welcoming and nurturing attitude toward our member population of 65+
Strong computer skills and basic knowledge of Microsoft Excel.
Experience in customer service setting
Professional phone etiquette
High level of integrity
Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
Ability to operate a computer, copier, fax and scanner
Ability to establish and maintain effective working relationships with members, employees, and others
KNOWLEDGE AND SKILLS PREFERRED:
Experience in guest relations or hospitality
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate or equivalent
EDUCATION AND EXPERIENCE PREFERRED:
Graduate of an Accredited Medical Assistant Program
American Association of Medical Assistants (“AAMA”) for Certified Medical Assistants (CMA)
American Medical Certification Association (“AMCA”) for Clinical Medical Assistant Certification (CMAC)
American Medical Technologists (“AMT”) for Registered Medical Assistant (RMA)
National Association for Health Professionals (“NAHP”) for Nationally Registered Certified Medical Assistant (NRCMA)
National Center for Competency Testing (“NCCT”) for National Certified Medical Assistant (NCMA)
National Healthcareer Association (NHA) for Certified Clinical Medical Assistant (CCMA)
AdventHealth Senior Care is looking for team members with a passion to transform health care and make a difference in the lives of seniors. AdventHealth Senior Care is an innovative primary care practice delivering comprehensive, high quality, team-based care for our members and their families. Our relationship-based care model is designed to provide coordinated health care through a curated network that improves the quality and outcomes in the communities we serve. Our member-centered approach focuses on individualized care to meet the unique needs of our members and is supported by our dedicated care team of primary care physicians, health coaches, nurses and an array of specialized services. We strive for clinical excellence and aim to increase quality, increase patient satisfaction and reduce unnecessary utilization of health care resources. AdventHealth Senior Care is creating a new connection around how whole-person care is delivered to better meet the full spectrum of health care needs in this senior population.
AdventHealth Senior Care is looking for a Care Coordinator to be responsible for delivering outstanding experiences and high-touch assistance for our members. The Care Coordinator builds individual relationships with our members to ensure they are happy with their experience. The primary responsibilities of the Care Coordinator center around greeting members, scheduling appointments, managing member referrals, updating medical records and answering inbound/outbound phone calls. The Care Coordinator should make a lasting impression and play an important role in AdventHealth Senior Care’s team-based care approach.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.